Return and Refund Policy

Last Updated: February 2026

At Artifice Home, we want you to be completely satisfied with your purchase. If for any reason you are not entirely pleased with your order, we are here to assist you with a fast and seamless resolution in accordance with Dutch and European consumer protection laws.

1. Returns and Statutory Right of Withdrawal

Under the Dutch implementation of EU consumer rights (Right of Withdrawal / herroepingsrecht), you have the right to cancel your purchase within 14 days of delivery without giving any reason. In addition to this statutory minimum, Artifice Home offers an extended voluntary return window, allowing you to return most items within 60 days of delivery for a full refund or an exchange.

To be eligible for a return, the product must be unused, in its original condition, with all tags attached, and in its original packaging. To initiate a return, please contact our support team via email at support@artificehome.com and include your order number.

2. Refund Process

Refunds will be processed back to the original payment method used during checkout. Once we receive and inspect your returned item, please allow 5 to 10 business days for the refund to be fully processed.

• Original Shipping Charges: Original standard shipping charges will be refunded if you cancel your entire order under the statutory 14-day cooling-off period. For returns outside this initial period or for partial orders, original shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

• Return Shipping Costs: The customer is responsible for the return shipping costs, except in cases where the item arrived damaged, incorrect, or where mandatory local consumer laws apply.

3. Exceptions (Non-Refundable Items)

Certain types of items cannot be returned or cancelled once production or delivery has commenced, in accordance with statutory exceptions:

• Customized or custom-made products manufactured to consumer specifications.

• Gift cards and digital vouchers.

• Items clearly marked as "Final Sale" or clearance.

4. Defective, Damaged, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at support@artificehome.com with photos of the issue. This is covered by your legal conformity rights (wettelijke garantie) under Dutch law. In these cases, we will fully cover the return shipping costs and provide either a complimentary replacement or a full refund.